We offer a 14-day period, starting from the date of receipt of your order, for you to return or exchange any items you wish. This period allows you to carefully examine the products and return or exchange them if they do not meet your expectations.

We have a flexible return policy to ensure our customers' satisfaction. We accept returns within 14 days from the date of receipt of the order. To make a return, products must be in their original condition, with no signs of use or damage. Personalized products are not eligible for returns.

Once we receive the returned products and verify that they comply with our return policy, a refund will be issued to the original form of payment or a store credit, depending on the customer's preference.

For more information about the return process or to initiate a return, please contact our customer service.

We regret to inform you that we do not accept returns of personalized items unless they present manufacturing defects or damage during transportation. This policy guarantees the integrity and exclusivity of personalized products for each customer.

However, if you receive a defective or damaged personalized product, please contact our customer service so we can resolve the issue quickly and efficiently.

The address for returning orders will be provided by our customer service when you initiate the return process. We recommend that you contact us to obtain the correct return information and ensure the process is completed efficiently and smoothly.

Please be aware that the return address may vary depending on your location and the return method you choose.

You can exchange any item purchased on our website within a period of 14 days from receipt of the order.

To make the exchange, we recommend contacting our customer service to receive specific guidance on the exchange process. Normally, we will provide detailed instructions on how to proceed with the exchange and the address for sending the item back.

Please be aware that the exchange process may vary depending on your location and Gabriel Ribeiro's specific policies. We will do our best to make the process as simple and convenient as possible for you.

To start the return process at Gabriel Ribeiro, follow these simple steps:

Access your account on our website and click on "My Orders".

Select the order you wish to return and click the "Return" button.

Choose the items you want to return and proceed with the instructions to generate the return.

To return the jewelry, you can choose the shipping provider of your choice, with shipping costs being the responsibility of the customer.

Be sure to include a note inside the package with the return number provided. Without this number, our logistics department will not be able to process the return.

Items must be sent in their original packaging, in perfect condition, without having been used, wet or damaged.



The shipping address for returns is indicated on the form available for download in your account, as well as below:



Rua Óscar da Silva, 704

1 esq/trás

4450-753 Leça da Palmeira

Portugal



Package reception hours are Monday to Thursday, from 9am to 6pm, and Friday, from 9am to 2pm.

Please note that we are not responsible for packages that cannot be delivered, and we cannot collect them from any shipping agency

Please allow approximately 10 business days for your package to arrive and be processed after shipment. Once received, you will receive a notification that your return has been received and is being processed.

If you notice any issues during this process, please do not hesitate to contact us at info@gabrielribeirojewelry.com and always remember to include your order number for faster and more effective assistance.

At Gabriel Ribeiro, we accept returns within 14 days of receiving your order. It is essential that returned products are in their original condition, showing no signs of use. Personalized products are not eligible for refunds.

It is the customer's responsibility to ensure proper packaging to prevent damage during shipping. We recommend using the original packaging or suitable packaging to guarantee the integrity of the products. Products received in poor condition will not be refunded.

For returns of high-value items, we recommend opting for a registered shipping service for greater security and tracking of the return process.

Once we receive and process the returns, we will refund the order amount. We will make every effort to process the refund as quickly as possible after the return process is complete.

At Gabriel Ribeiro, we pay great attention to the preparation of each order. However, if you still need to report a problem with an item you have received, please contact us at info@gabrielribeirojewelry.com.


Please remember to include your order number so that we can locate it quickly, and please attach relevant photos of the item's condition so that we can better understand the situation and help you in the best possible way.