Return and Exchange  
Customers have the right to return or exchange purchased products, as long as they comply with the conditions established in our return and exchange policy.

Return of Defective or Damaged Products  
If the product received is damaged or presents a manufacturing defect, customers have the right to request its return or exchange. 

Return Deadline  
Returned products must be received at our offices within a maximum period of 14 days after receipt. After this period, returns will not be accepted, except in cases of defective or damaged products.  

Refund Process  
Once we receive the returned products and verify that they comply with our return policy, a refund of the purchase price, excluding shipping costs, will be issued. Refunds can be made to the account used at the time of purchase or via store credit, depending on the customer's preference.  

Order Cancellation  
It is possible to cancel an order within one hour of placing it by sending an email to info@gabrielribeirojewelry.com.